Digitalisation and Performance Management Across the EU


The study analyses the state of the art in reporting and visualisation with special regard to digitalisation and performance management across public administration in Europe. 

Furthermore innovation behaviour and activities as well as the state of performance management across the EU were analysed.   


A survey among the EUPAN (European Public Administration Network) members provided the empirical basis for this study. 

Overall 21 countries and the European Commission participated in the survey.

This study was financed by the Austrian presidency and aims at advancing the work in countries that participate in EUPAN network.


The impact of digitalisation in the public sector is widespread but still quite heterogeneous across EUPAN member states. The dividing is not between “old” and “new” member states but between those that actively embrace digitalisation as a means to create better services, reach out and improve the evidence-based decision making. As far as reporting and digitisation is concerned, advanced solutions are in the making that delivers novel products and services based on increasingly digital workflows. 


EUPAN member states contributed to the survey and the interpretation of results at meetings during the Austrian EU Presidency. 

The study was commissioned by the Federal Ministry of Public Service and Sports-


The public sector has been an early user of digital technologies – sometimes a lead user – and has contributed significantly to the development of the base technologies. This concerns funding received from military sources, space programmes or financing of academic research within or outside of public sector research facilities. The long-term impact of these investments and actions is now triggering the next big reshaping in the organisation and working of the public sector.

e-government comes with a change agenda as digitalisation offers new technological opportunities that demand product, process, organisational and marketing innovations, as well as retraining of employees and reorganising processes and workflows. This change process has been ongoing for quite some years but is far from being finished in the public sector. Digital technologies allow to make public processes more transparent, granting wider access to data online and interaction directly in two-way communications with citizens to provide new services, source knowledge and experience, and get inspiration for policies and actions.

The potential of digitalisation for  public sector innovation is not only created by technological innovation but by the diffusion of agile innovation approaches like lean startup, design thinking and behavioural economics. The resulting “cocktail” demands a cultural change that might be one the biggest challenges in this process. 

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More resources

Here is the webpage of the Federal Ministry of Civil Service and Sport and of the EUPAN network.

The presentation at the second workshop during the Austrian Presidency on 13. – 14. of December 2018 which contains major results of the survey may be downloaded here. The keynote on “Impressions from the future” is also available. 

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